General Policy

Cancellations or returns of the equipment and services purchased under the agreement between Sol International Medical, Inc. (SOL) and the Buyer are strictly prohibited without obtaining prior written approval from an authorized SOL officer. This stringent measure is in place to ensure the integrity of the business operations and to manage the inventory and financial aspects effectively. SOL carefully evaluates each request for cancellation or return on a case - by - case basis, taking into account various factors such as the nature of the product, the stage of the order fulfillment process, and the potential impact on both parties.

Return Merchandise Authorization (RMA)

In the rare instances where a return is approved, the Buyer is required to obtain a return merchandise authorization (RMA) number from SOL. This RMA number serves as a unique identifier for the return transaction and must be prominently included with the returned item. The RMA application process involves the Buyer providing detailed information about the reason for the return, the order number, and the description of the equipment or service in question. SOL will review this information promptly and issue the RMA number if the return meets the established criteria.

Fees

After Shipment

If the Buyer requests a return after the equipment has been shipped, a twenty - percent (20%) restocking fee will be levied. This fee is designed to cover the costs associated with handling the returned item, inspecting it for any damage or wear, and preparing it for potential resale. These costs include labor for unpacking, repackaging, and quality checking, as well as the storage space occupied during the return process. The 20% fee is not intended as a punitive measure but rather as a fair compensation for the resources expended by SOL due to the return.

Before Shipment

In the event that the Buyer requests a cancellation before the equipment is shipped, a ten percent (10%) cancellation fee will be charged. This fee accounts for the administrative work already carried out by SOL, such as processing the order, reserving inventory, and potentially incurring costs associated with setting up the order for shipment. The cancellation fee is an agreed - upon amount to compensate SOL for the time and effort invested in the order prior to cancellation, considering the difficulty of accurately calculating the actual damages incurred.

Refund Conditions

Refunds will only be issued under specific conditions. First and foremost, the returned equipment must be received by SOL in new condition. This means that the equipment should not show any signs of wear, damage, or alteration, and should include all original packaging, accessories, and documentation. Additionally, the applicable fee, as described above, must be paid by the Buyer. Once these conditions are met, SOL will initiate the refund process. It's important to note that shipping and freight costs are non - refundable, as these expenses have already been incurred in the process of delivering the equipment to the Buyer.

Property Rights

Upon receipt of the returned equipment or in the case of equipment substitution, the returned or substituted equipment becomes the exclusive property of SOL. SOL has the right to inspect, assess, and dispose of the returned equipment as it deems fit. This includes the option to refurbish and resell the equipment, recycle it, or use it for parts, depending on the condition of the returned item.

Indemnification

The Buyer agrees to indemnify and hold SOL harmless from any third - party claims related to the returned equipment. This means that if a third party, such as a supplier, a subcontractor, or another customer, makes a claim against SOL as a result of the returned equipment, the Buyer will be responsible for covering any losses, damages, or legal expenses incurred by SOL. This provision protects SOL from potential legal and financial risks associated with the return of equipment.

Exceptions

Canceled Orders

Canceled orders, with the exception of special - order products, will be refunded. Special - order products are those that are acquired by SOL specifically on the Buyer's behalf. Once an order for a special - order product is placed, it cannot be canceled. For these special - order products, the Buyer assumes sole responsibility for the product selection. SOL does not make any representations or warranties regarding these products, and the Buyer waives all claims against SOL arising from the special - order products.

Non - payment

In cases of non - payment by the Buyer, SOL has the right to suspend the delivery of equipment or the provision of service coverage until full payment is received. During the period of non - payment, the warranty period for the equipment continues to run. However, the warranty services will be unavailable until the payment is settled. This ensures that SOL's financial interests are protected while also maintaining the integrity of the warranty terms.

Transit Loss or Damage

If the equipment is lost or damaged during transit, the Buyer's payment obligations remain unaffected. The transfer of title and risk of loss occurs upon delivery of the equipment to the Buyer's designated address. Therefore, any loss or damage during transit is the responsibility of the Buyer, and they are still required to fulfill their payment obligations as per the agreement.

Inspection and Acceptance

Buyer must conduct a thorough inspection of all equipment upon delivery. In the event that the equipment does not conform to the agreement, the Buyer is required to notify SOL in writing within forty - eight (48) hours. This notification should include detailed information about the non - conformity, such as specific defects, missing parts, or any other issues. If the Buyer fails to notify SOL within this period, the equipment will be deemed accepted, and any claims related to non - conformity will be considered waived. With the exception of the cases specified in this section and the section on SOL’s Warranties, all sales are final, and the Buyer has no right to return the equipment unless expressly authorized by SOL. Services are deemed accepted upon completion of their performance by SOL unless otherwise disputed in writing within a reasonable period. A reasonable period for disputing services is typically determined based on the nature of the service, industry standards, and the time required to assess the quality and completeness of the service provided.